Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Element

<section id="isPasted"><p>We accept PayPal, Visa, MasterCard, AfterPay (AU customers only).</p><p>We do not accept cash, cheques, or COD (Cash on Delivery) and cannot take orders over the phone or via email.</p></section><footer><strong id="isPasted"><u><span style="font-size: 16px;">SECURE ONLINE SHOPPING GUARANTEE:</span></u></strong><span style="font-size: 16px;">&#xA0;</span> <span style="font-size: 16px;">Protecting your privacy and bringing you a safe online experience is always our main goal. Element takes every precaution to assure all online transactions are 100% safe by implementing numerous layers of safeguards (SSL) to protect personal information. In the event of an unauthorized charge appearing after using our site, please notify your credit card provider for further instructions.</span></footer>

We accept PayPal, Visa, MasterCard, AfterPay (AU customers only). We do not accept cash, cheques, or COD (Cash on Delivery) and cannot take orders over the phone or via email.

What payment methods do you accept?

General

Payment

What’s your return policy?

How do I make a return via mail within Australia?

How do I return an item in store? (Australia only)

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Third Party retailer warranty

Returns and Refunds

What is your shipping policy?

Track my order

Do you offer free shipping?

Do you ship worldwide?

Split shipment

Customs import duties and taxes for NZ

Click & Collect

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

My Orders

What is MyElement?

What do I get for joining MyElement?

How do I earn offers and rewards?

How do I use a reward?

How do I get free shipping?

What happens if I return items from a loyalty order?

How do I view my points?

My purchase is not appearing in my points balance. What should I do?

Do my loyalty points have an expiration date?

Do my rewards have an expiration date?

Can I use my reward on other Liberated family brands?

How do I update details in my account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

Men's Tops

Men's Bottoms

Men's size guides

Women's Top

Women's Bottom

Women's size guides

Tops size is based on Men's sizing - see equivalent women's size below

Bottoms size is based on mens sizing - size down for women's

Neutral Collection Size Chart

Size Guide

When will my gift card expire?

Can I buy a physical gift card?

Can I use my e gift card in store?

When will I receive my e gift card?

Can I earn loyalty points on gift cards?

Can I use more than one gift card at checkout?

How do I redeem my gift card?

How do I check my gift card balance?

Can I get a refund?

Can I purchase a gift card to use in NZ?

Gift Cards

Contact Us

What payment methods do you accept?Updated 3 months ago