Frequently asked questions about payments.

Payment

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Element

General

What’s Your Return Policy?

How do I Make a Return Via Mail Within Australia?

How do I Return an item In-Store? (Australia Only)

How do I Return an Item Within New Zealand?

Do You Offer Exchanges?

Warranty and Terms of Use

How do I Submit a Warranty Claim?

Third Party Retailer Warranty

Returns and Refunds

Track my Order

Do You Offer Free Shipping?

What is Your Shipping Policy?

Do You Ship Worldwide?

Split shipment

Click & Collect

Shipping & Delivery

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I Apply Promo/Discount Codes?

I forgot to add a promo code but already made a purchase

What do I do if my Item(s) Arrives Damaged?

What do I do if I Receive the Wrong Item in my Order?

Order Issues

My Orders

What is MyElement?

What do I Get for Joining MyElement?

How do I Earn Offers and Rewards?

How do I Use a Reward?

How do I Get Free Shipping?

What Happens if I Return Items from a Loyalty Order?

How do I View my Points?

My Purchase is Not Appearing in my Points Balance, What Should I do?

Do my Loyalty Points have an Expiration Date?

Can I Use my Points on Other Boardriders Family Brands?

How do I Update my Account Details?

Online & In-Store Sales/Promotions

Loyalty & Promotions

What Payment Methods do You Accept?

Boardriders Community

Men's Tops

Men's Bottoms

Men's Size Guides

Women's Top

Women's Bottom

Women's Size Guides

Tops size is based on Men's sizing - see equivalent women's size below

Bottoms size is based on mens sizing - size down for women's

Neutral Collection Size Chart

Size Guide

When Will my Gift Card Expire?

Can I Buy a Physical Gift Card?

Can I Use my E Gift Card In-Store?

When Will I Receive my Gift Card?

Can I Earn Loyalty Points on Gift Card Purchases?

Can I Use More Than One Gift Card at Checkout?

How do I Redeem my Gift Card?

How do I Check my Gift Card Balance?

Can I Get a Refund?

Can I Purchase a Gift Card to Use in NZ?

Gift Cards

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