Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Element

We are pleased to offer free standard shipping and returns for&#xA0;<a href="https://element-brand-au/#status" id="isPasted" rel="noopener noreferrer" target="_blank">My</a><a href="https://element-brand-au/#status" rel="noopener noreferrer" target="_blank">Element</a>&#xA0;members. For all other customers, we offer free shipping for orders above $100.<div data-block="true" data-editor="eihdb" data-offset-key="foq95-0-0"> </div>

We are pleased to offer free standard shipping and returns for MyElement members. For all other customers, we offer free shipping for orders above $100.

Do you offer free shipping?

Shipping & Delivery

What’s your return policy?

How do I make a return via mail within Australia?

How do I return an item in store? (Australia only)

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Third Party retailer warranty

Returns and Refunds

What is your shipping policy?

Track my order

Do you ship worldwide?

Split shipment

Customs import duties and taxes for NZ

Click & Collect

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

My Orders

What is MyElement?

What do I get for joining MyElement?

How do I earn offers and rewards?

How do I use a reward?

How do I get free shipping?

What happens if I return items from a loyalty order?

How do I view my points?

My purchase is not appearing in my points balance. What should I do?

Do my loyalty points have an expiration date?

Do my rewards have an expiration date?

Can I use my reward on other Liberated family brands?

How do I update details in my account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

What payment methods do you accept?

Payment

General

Men's Tops

Men's Bottoms

Men's size guides

Women's Top

Women's Bottom

Women's size guides

Tops size is based on Men's sizing - see equivalent women's size below

Bottoms size is based on mens sizing - size down for women's

Neutral Collection Size Chart

Size Guide

When will my gift card expire?

Can I buy a physical gift card?

Can I use my e gift card in store?

When will I receive my e gift card?

Can I earn loyalty points on gift cards?

Can I use more than one gift card at checkout?

How do I redeem my gift card?

How do I check my gift card balance?

Can I get a refund?

Can I purchase a gift card to use in NZ?

Gift Cards

Contact Us

Do you offer free shipping?Updated 7 months ago